Our focus is on operational risks that organisations are exposed to and
manage on a daily basis
- Confined spaces.
- Ergonomics and workplace design.
- Manual handling.
- Noise and vibration.
- Plant and equipment.
- Prevention of falls.
- Vehicle movement and traffic management.
- Asbestos and hazardous building materials.
- Indoor air quality.
- Soil and ground water contamination.
- Storage and handling of dangerous goods and
- hazardous substances.
- Chain of responsibility (transport and logistics).
- Contractor management and performance.
- Supplier management and performance.
Maintenance and building
- BCA compliance.
- Fire safety and essential safety measures.
Working within our principles of operational risk management, we assist organisations by:
Completing risk assessments and implementing whole of business risk management programs.
Reviewing, developing and implementing organisation wide management systems including policies, procedures and processes
Coaching, mentoring and training employees, managers and senior executives.
Completing independent management system and risk control audits and implementing organisation wide assurance programs
Our Principles of Risk
Our principles can be applied holistically to an organisation, or to a specific risk area; in part or in full. In any case, our approach builds risk maturity and we believe it can transform the way operational risk is perceived.
Understanding Your Risk
Improving risk performance through lost time frequency rates and similar lag indicators has served its purpose. It has yielded results for some organisations but its scope is limited. Major incidents such as fatal accidents, rare catastrophic events, significant health exposures and environmental incidents can and still do occur. Investigations into these types of incidents usually tell us that controls to prevent or mitigate the risks were known, but weren’t effectively implemented.
What we do involves aligning risk management principles and good business management to create risk maturity; identifying and understanding the critical risks to an organisation and implementing a core set of controls that are impactful in preventing incidents and mitigating their impacts.
We have built this approach because we know that:
Most organisations have at least some awareness of their risks and have identified controls.
The most serious events are usually associated with failures to implement the known controls, rather than not knowing what the risks and controls are.
Often, less is more – The fewer number of controls, the more robustly they can be implemented and monitored.
Not all controls are created equal – some have greater impact than others.
Building a Discipline in
These days most organisations will find that they have elements of operational risk management systems in place, be it health & safety policies, operational procedures, risk frameworks etc. What is less common, and the bigger challenge in our opinion, is linking these elements into something which actually improves performance.
We’ve found that operational risk performance improvement is achieved when:
The system, and its elements are built in a systematic way – gaps are identified and risks are not overlooked.
Risk management is built into management functions – risk management is not an add on to managerial roles or a peripheral responsibility, it’s integral.
Our approach is based on the belief that everyone in an organisation plays a role in the overall governance structure, and those roles are easy to understand and achievable in-amongst competing priorities.
Our framework for operational risk management systems follows a simple mantra:
Commit. Plan. Do. Check. Review.
We don’t set and forget and we don’t leave more problems to solve than we started with. Our focus is on implementing and engraining the continual improvement loop by building a set of standards which interpret, support and form the basis for the right governance and assurance to be applied.
Creating People Capability
Its no secret that a task performed with the least possible risk is also likely to be the most efficient way of carrying out a task. In this way, high standards of risk management are linked to increased productivity, efficiency and competitiveness. Prevention of issues and adverse events relies on the competence of the workforce to identify risks and control them.
It is our belief that competency-based training helps to bridge the gap between what is taught in theory and what tasks will be performed on the job. Training employees to perform actual job functions helps to ensure that front-line workers have the skills, knowledge and abilities required to perform their jobs safely and effectively. By adding assessments based on the performance of actual work competencies, organisations can ensure that employees are performing their work tasks as safely as possible; that performance gaps are recognised prior to serious incidents; and that training can be implemented to improve competency.
We develop and deliver training programs which are aligned to organisational objectives and take into account the individual needs of the business.
The outcome of this is:
Practical and informative programs.
Access to practitioners who have a practical and working knowledge of health and safety issues and risks.
Interactive and activity based learning.